The opportunity
Elliott Management pairs a $60,000 - $87,000 package with real ownership for the Customer Support Specialist willing to carry a number and a brand in CA. Weigh it however you like — the math still lands at $60,000 - $87,000, contract hours, and a team at Elliott Management worth joining.
Key Responsibilities
- Walk new sales marketing clients through onboarding so they stick around
- Keep the CRM honest so forecasts at Elliott Management mean something
- Close the gap between what marketing promises and sales delivers
- Track pipeline performance and report results to leadership each week
- Decode why CA buyers say yes and double down on it
- Win back the accounts a previous Customer Support Specialist let slip
- Translate Cross-selling dashboards into stories the sales floor actually uses
- Keep Ontario renewals from slipping by owning the timeline
What You'll Bring
- At least 1 years building expertise within the sales marketing space
- Adaptability and resilience when facing shifting requirements
- A keen eye for quality and consistency in your output
- Bachelor's degree in a related field, or equivalent practical experience
- Familiarity with Active Listening and related tools or frameworks
- A communication style that translates jargon back into plain English
- Hands-on proficiency with Omnichannel Support, ideally paired with Ticket Management
Elliott Management doesn't sell sales marketing so much as guarantee it, a quietly-relentless distinction the Ontario, CA team takes personally. At Elliott Management, asking for a day off doesn't require a doctor's note or a guilt trip.
The Customer Support Specialist role earns $60,000 - $87,000 and opens doors to cross-functional projects that accelerate your Freshdesk and Cross-selling growth.
The team just got the green light to hire, and this Customer Support Specialist role is first up.
Don't just read about the Customer Support Specialist job, apply for it.
What we're looking for
- Net Promoter Score
- Omnichannel Support
- Jira Service Management
- Ticket Management
- Cross-selling
- Freshdesk
- Multitasking
- SLA Management
- Customer Journey Mapping
- Attention Management
- Project Management
- Active Listening
What you'll get
- Hospital indemnity insurance
- First-week welcome kit
- Employee of the Month
- Paid relocation for international moves
- Paid bereavement leave
- Professional Development
- Hotel and lodging coverage