sales_marketing

Customer Service Manager

Recent update: · Open for applications · Focus skill today: Gorgias
This posting was re-examined by the hiring team today. The employer confirmed this role is still active. The hiring process is moving quickly.
125 applicants · 21,847 views
Discovery — Aurora, CO
Hybrid Manager $114,000 - $174,000 Posted 2026-10-22 Closes 2026-12-27
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1

The opportunity

Help Discovery reach new markets in CO as a Customer Service Manager responsible for both strategy and execution. This position rewards Phone Etiquette and Avaya mastery with $114,000 - $174,000, team collaboration, and ownership of what you ship.

Key Responsibilities

  • Coordinate with agencies and vendors to deliver campaigns on time and on budget
  • Forecast demand and align marketing investment with sales objectives
  • Chase down warm referrals before competitors in Aurora get the call
  • Lead autonomy-rich go-to-market efforts for products launching in CO
  • Use Avaya and Active Listening tools to automate and scale outbound efforts
  • Own the funnel from first click to closed-won, top to bottom
  • Build the Avaya report leadership checks before the CO review
  • Manage paid search, social, and email programs end to end

What You'll Bring

  • Hands-on experience with modern Customer Satisfaction Surveys workflows and tooling
  • A CO work history, or strong reasons you'll thrive here anyway
  • The kind of ownership that treats the company's money like your own
  • The composure to deliver bad news early and clearly

From our Aurora, CO office, Discovery ships hands-dirty products used by companies large and small. Here, ownership means you're empowered to fix what's broken without waiting for permission.

Beyond $114,000 - $174,000, Discovery offers a generous benefits package and the chance to lead projects that build your skills.

Newly refreshed, this manager position in Aurora welcomes applicants now.

Apply online in minutes and join a team that values your Phone Etiquette.

2

What we're looking for

  • Empathy
  • Technical Support
  • Phone Etiquette
  • Complaint Handling
  • Genesys Cloud
  • Avaya
  • Active Listening
  • Gorgias
  • Customer Satisfaction Surveys
  • Ticket Management
  • Negotiation
  • Prioritization
  • People Management
  • Teamwork
3

What you'll get

  • Assistive technology support
  • Spot Bonuses
  • Disability Insurance
  • Phantom stock plan
  • Donation Matching
  • Travel discounts
  • Health Savings Account (HSA) with employer contribution
  • Supplemental life insurance
  • Compressed work week option

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