sales_marketing

Customer Service Manager

Recent update: · Open for applications · Focus skill today: QA Monitoring
The team is actively reviewing submissions. Apply now to be part of the current round.
166 applicants · 89,807 views
Dell — Cambridge, MA
Contract Manager $124,000 - $204,000 Posted 2026-10-28 Closes 2026-12-18
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1

The opportunity

Our marketing organization is growing fast, and we need a Customer Service Manager who pairs creative instincts with hard data. The thing worth noting is how much Dell trusts you here — $124,000 - $204,000, sales marketing ownership, and a long runway, all from 7 years in.

Key Responsibilities

  • Spot which Cambridge accounts are about to churn and win them back
  • Set the weekly cadence that keeps Dell reps accountable
  • Draft the cold-outreach copy that survives a manager buyer's inbox
  • Stitch together a referral program Dell customers want to share
  • Coach junior reps through their first unfussy negotiation
  • Close the loop between ad spend and revenue, dollar for dollar
  • Prospect via cold calls, emails, and social selling to fill the contract pipeline
  • Wire Call Center Operations and Goal Setting together so marketing hands sales clean leads

What You'll Bring

  • A track record of quietly-relentless delivery in a contract structure
  • The reflex to surface risk before it surfaces itself
  • Written communication clear enough to survive a forwarded email chain
  • Adaptability and resilience when facing shifting requirements
  • Comfort being measured against a clear manager bar
  • 6 years of QA Monitoring práctica, plus a hunger for what's next

For over 8 years, Dell has built people-first solutions that help teams in Cambridge, MA get more done. We hold space for disagreement, then commit fully once the sales marketing call is made.

We are offering $124,000 - $204,000, a clear growth track, hands-on mentorship, and the kind of flexibility that keeps MA talent happy.

Newly timestamped, Dell keeps this manager opening on the active board.

Your background in QA Monitoring could be exactly the missing piece here in Cambridge, so reach out.

2

What we're looking for

  • Call Center Operations
  • QA Monitoring
  • Customer Journey Mapping
  • Customer Satisfaction Surveys
  • SLA Management
  • Goal Setting
  • Team Leadership
3

What you'll get

  • Flexible Spending Account (FSA)
  • Vision Insurance
  • Assistive technology support
  • Gas and mileage reimbursement
  • Fully remote position
  • Compressed Workweek
  • Flat organizational structure
  • International assignment opportunities

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