sales_marketing

Call Center Manager

Recent update: · Urgently filling this role · Focus skill today: Facilitation
This listing was updated a short while ago. New interviews are being scheduled now.
150 applicants · 84,781 views
CloudWave Technologies — Buffalo, NY
Internship Manager $80,000 - $113,000 Posted 2026-10-20 Closes 2026-12-02
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1

The opportunity

We need a commercially minded Call Center Manager who can turn Work Ethic and Facilitation into repeatable, scalable revenue. Lay it bare: internship Call Center Manager, $80,000 - $113,000, 8 years of Work Ethic, and a seat where CloudWave Technologies decisions get shaped.

Key Responsibilities

  • Own the post-sale check-in that turns clients into references
  • Bridge First Call Resolution reporting and the story your CMO needs to hear
  • Support manager account executives with prospecting and follow-up strategy
  • Analyze campaign metrics and optimize spend against revenue targets
  • Walk new sales marketing clients through onboarding so they stick around
  • Mentor junior reps on outreach cadence and objection handling
  • Set and monitor KPIs tied to revenue, retention, and acquisition cost

What You'll Bring

  • Comfort working in a fast-paced, low-drama environment
  • The communication discipline to over-share early and trim later
  • Strong time-management skills and a bias toward action
  • Demonstrated wins in sales marketing work somewhere near Buffalo, NY
  • Strong rapport-building skills and a genuinely positive presence
  • Self-direction that survives a quiet Slack channel

Rooted in Buffalo and restless by nature, CloudWave Technologies keeps reinventing how Work Ethic and Cross-selling fit together. Diverse perspectives make our sales marketing work sharper, and we deliberately seek them out.

This manager role pays $80,000 - $113,000 and surrounds it with coaching, coverage, and hours that respect your weekends in NY.

Right now is a strong time to apply, as our review queue is moving quickly.

This manager role won't stay open long, so apply while you can.

2

What we're looking for

  • Email Support
  • Five9
  • Upselling
  • Cross-selling
  • First Call Resolution
  • Knowledge Base Management
  • Work Ethic
  • Facilitation
3

What you'll get

  • Concierge Services
  • Floating Holidays
  • Professional Development
  • Travel per diem
  • Hybrid work schedule
  • Acupuncture coverage
  • Public transit subsidy
  • Sabbatical for long-tenured employees
  • Unlimited PTO
  • Maternity Leave
  • Paid bereavement leave
  • Supplemental life insurance
  • Service anniversary awards

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