sales_marketing

Technical Support Specialist

Recent update: · Hiring manager responds quickly · Focus skill today: Ticket Management
The salary range was verified against the current offer. The role is expected to be filled soon. Apply now to be part of the current round.
220 applicants · 81,453 views
Retail Solutions Group — Newark, NJ
Hybrid Mid-Level $88,000 - $118,000 Posted 2026-11-03 Closes 2026-12-02
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1

The opportunity

Growth is a contact sport at Retail Solutions Group, and the Technical Support Specialist we want in Newark, NJ plays to win every quarter. What anchors this Newark job is ownership; the $88,000 - $118,000, the hybrid hours, the 3-year ask all hang off that.

Key Responsibilities

  • Turn a $88,000 - $118,000 budget into measurable trust-based growth
  • Conduct market research to uncover trends shaping the sales marketing space
  • Negotiate pricing and close deals that meet or exceed quarterly quotas
  • Chase the sales marketing whitespace no rep in NJ has worked
  • Close the loop between ad spend and revenue, dollar for dollar
  • Script the webinar that fills the sales marketing top of funnel
  • Strong command of Work-Life Balance, with 5 of demand-generation experience

What You'll Bring

  • Sound instincts for reading a room you've never been in before
  • Roughly 4+ years operating in a similar Technical Support Specialist position
  • Knowledge of NJ-specific regulations relevant to sales marketing work
  • Comfortable owning projects from concept through delivery
  • Equal parts Prioritization depth and Ticket Management curiosity

Retail Solutions Group is a scrappy-but-steady, customer-obsessed sales marketing company proudly built in Newark, NJ. Our Newark, NJ culture runs on written context, generous handoffs, and very few status meetings.

At Retail Solutions Group, $88,000 - $118,000 comes with equity, learning stipends, and a flexible culture built around trust and growth.

We just refreshed it, so the sales marketing role counts as live and hiring.

If you've read this far, you're probably the tinker-friendly kind of candidate we want, so apply.

2

What we're looking for

  • Technical Support
  • QA Monitoring
  • Ticket Management
  • Escalation Management
  • CRM Software
  • Customer Satisfaction Surveys
  • Outbound Calling
  • Prioritization
  • Customer Service
  • Work-Life Balance
3

What you'll get

  • Summer Fridays
  • Eldercare support
  • Bring Your Dog to Work
  • Annual learning stipend
  • Hospital indemnity insurance
  • Retention bonuses
  • Charitable donation matching
  • Home office stipend
  • Medical insurance with low premiums
  • Childcare Assistance
  • Pool Table
  • Transit Subsidies
  • Community service opportunities
  • Online course subscriptions
  • Disability Insurance

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