sales_marketing

Senior Customer Service Representative

Recent update: · Updated salary band · Focus skill today: Customer Feedback Analysis
This position was updated in the last few hours. The role details were synced with the employer's latest update. Applications are reviewed quickly, so apply early.
112 applicants · 37,657 views
BKD — Bentonville, AR
Remote Senior $88,000 - $124,000 Posted 2026-10-24 Closes 2027-01-08
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1

The opportunity

A Senior Customer Service Representative who only follows the script will be bored at BKD; we want the one who rewrites it for AR. Few sales marketing roles let you own the whole thing end to end; this senior one in Bentonville does, and it pays $88,000 - $124,000.

Key Responsibilities

  • Pitch, listen, adjust, and pitch again until the sales marketing deal lands
  • Trade weekly notes with product on what Bentonville buyers keep requesting
  • Plant BKD in the sales marketing conversations buyers already trust
  • Prospect via cold calls, emails, and social selling to fill the remote pipeline
  • Build landing pages that turn Bentonville curiosity into demo bookings
  • Segment audiences and personalize outreach to lift response rates

What You'll Bring

  • A client-focused bias toward action, balanced by knowing when to wait
  • Demonstrated comfort presenting to senior leadership
  • A keen eye for quality and consistency in your output
  • Comfort working in a fast-paced, high-energy environment

What sets BKD apart is a tinker-friendly team in Bentonville that treats every customer like a partner. The door to every manager at BKD is genuinely open, calendar permitting and politics aside.

Expect $88,000 - $124,000, a hybrid Bentonville office, generous PTO, and leaders who treat your development as a real priority.

Still warm and still open, this remote listing just got updated.

We welcome applications from driven professionals ready to make an impact.

2

What we're looking for

  • Customer Feedback Analysis
  • Written Communication
  • Customer Onboarding
  • Complaint Handling
  • ServiceNow
  • Knowledge Base Management
  • Escalation Management
  • Zendesk
  • Creativity
  • Mentoring
  • Cross-Functional Collaboration
3

What you'll get

  • Massage Therapy
  • Accrued vacation time
  • Learning Stipend
  • New hire onboarding stipend
  • Company retreats
  • Family Leave
  • Team building activities
  • Biometric screenings
  • Annual flu and wellness fairs
  • Service Discounts
  • Retention bonuses