The opportunity
This freelance Senior Customer Service Representative role puts you at the center of how AbbVie attracts, converts, and retains its best customers. The offer reads simply — freelance, $84,000 - $121,000, 7 years, and a senior role where ownership is not a perk but the point.
Key Responsibilities
- Stitch together a referral program AbbVie customers want to share
- Strong command of CRM Software, with 6 of demand-generation experience
- Analyze campaign metrics and optimize spend against revenue targets
- Own the handoff doc that keeps nothing falling between Prioritization and CRM
- Read intent data and route the Chesapeake hot leads first
- Represent AbbVie at trade shows, conferences, and local networking events
What You'll Bring
- Real Customer Journey Mapping chops, plus the Written Communication curiosity to keep growing
- The instinct to ask "what would change your mind?" before debating
- Comfortable presenting ideas to stakeholders at every level
- Comfort presenting to a VA-wide audience without a script
- Resilience measured across 7 years of sales marketing cycles
- A growth mindset that treats feedback as fuel, not threat
AbbVie is the deeply technical Chesapeake, VA company that sales marketing insiders recommend but rarely the one that advertises. A senior engineer and a director debate Relationship Building ideas on equal footing in our Chesapeake standups.
Beyond $84,000 - $121,000, AbbVie invests in your growth, assigns you a mentor, and lets you flex hours across Chesapeake, VA as you need.
This posting reflects an open need we are working to close this quarter.
If a Senior Customer Service Representative role in VA fits the life you're building, let's connect.
What we're looking for
- Customer Journey Mapping
- Outbound Calling
- Account Management
- Cold Calling
- Empathy
- Patience
- CRM Software
- Net Promoter Score
- Email Support
- SLA Management
- Relationship Building
- Accountability
- Prioritization
- Written Communication
What you'll get
- 529 college savings plan
- Partner Discounts
- Paid vacation days
- Earned wage access
- Vision Insurance
- Auto and home insurance discounts
- Volunteer time off (VTO)
- Wellness program and challenges
- Comprehensive health insurance
- Paid maternity leave
- Surrogacy assistance
- First-week welcome kit