technology

Help Desk Technician

Recent update: · New applicants this week · Focus skill today: Initiative
The details of this role were confirmed today. Submit your application while the role is open.
115 applicants · 21,899 views
Aetna — Athens, GA
Temporary Mid-Level $75,000 - $116,000 Posted 2026-10-31 Closes 2026-12-14
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1

The opportunity

Between the demo that wows and the system that survives sits the Help Desk Technician we're recruiting in Athens, and Aetna pays $75,000 - $116,000 for the difference. What anchors this Athens job is ownership; the $75,000 - $116,000, the temporary hours, the 3-year ask all hang off that.

Key Responsibilities

  • Tune Desktop Support queries until the GA database stops timing out under load
  • Pull Initiative telemetry into dashboards Aetna leaders actually open
  • Turn Aetna's Jira Service Management on-call noise into alerts that actually mean something
  • Map data flow across Aetna's Desktop Support services and spot the leaks
  • Investigate, diagnose, and fix bugs reported by users and monitoring tools
  • Re-architect the technology flow so Leadership handles ten times Athens's current load

What You'll Bring

  • Adaptability and resilience when facing shifting requirements
  • The grit to debug at 4pm on a Friday without complaint
  • The composure to deliver bad news early and clearly
  • Pattern recognition earned across many technology engagements

The whole point of Aetna is to make Zendesk dependable, and that fun-loving mission has anchored it in Athens from day one. Ownership runs deep here: you'll own outcomes, not just tasks, from your first week as a Help Desk Technician.

Your compensation opens at $75,000 - $116,000, your mentor is waiting, your benefits are ready, and your hours are yours to flex.

Actively staffed and live, this Athens, GA opening is no relic.

Turn your 5 of experience into your next role; apply today.

2

What we're looking for

  • Desktop Support
  • PowerShell
  • Jira Service Management
  • Zendesk
  • Zabbix
  • Penetration Testing
  • Leadership
  • Initiative
3

What you'll get

  • Catered lunches
  • On-site flu shots and vaccinations
  • Employee Assistance Program (EAP)
  • Free laptop and tech setup
  • Volunteer Time Off
  • Pension Plan
  • Pet Insurance
  • Restricted stock units (RSUs)
  • International assignment opportunities
  • On-site cafeteria
  • Service Discounts
  • Transit Subsidies
  • Flat organizational structure

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