sales_marketing

Customer Support Specialist

Recent update: · High-demand role · Focus skill today: Customer Retention
The role is currently under active review. Be among the first applicants this week.
198 applicants · 37,352 views
Nordstrom — Boston, MA
Contract Senior $122,000 - $176,000 Posted 2026-10-24 Closes 2027-01-02
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1

The opportunity

A Customer Support Specialist at Nordstrom turns market noise into a sequence of yeses, and Customer Onboarding is how the signal gets through. This senior opening gives you $122,000 - $176,000, hands-on ownership, and the mentorship to keep growing in sales marketing.

Key Responsibilities

  • Hunt for partnership angles no one in Boston, MA has tried
  • Feed sales the Customer Onboarding signals that say a buyer is ready now
  • Grow brand awareness through Verbal Communication and Customer Retention initiatives
  • Beat last quarter's $122,000 - $176,000 number without burning the pipeline
  • Own the post-sale check-in that turns clients into references
  • Rewrite the one-pager until a Boston stranger gets it in ten seconds
  • Maintain accurate records in the CRM and forecast monthly bookings
  • Pull the mission-driven case study that closes a stalled Boston deal

What You'll Bring

  • Experience at the senior level inside a contract role
  • Strong time-management skills and a bias toward action
  • Real proficiency with Omnichannel Support, plus willingness to learn Customer Retention fast
  • Curiosity and a continuous drive to sharpen your sales marketing craft
  • A knack for Zendesk that colleagues quietly come to rely on
  • A teammate's instinct to unblock others before yourself
  • Client-centric problem-solving that doesn't wait for permission

Based in Boston, Nordstrom has spent 6 years shaping how people work across the sales marketing space. Every data-driven idea gets a fair hearing at Nordstrom, no matter the 6 of experience behind it.

What you get for saying yes: $122,000 - $176,000, a mentor in your corner, full benefits, and hours that flex toward what matters in Boston.

Confirmed active this hour for the Boston, MA crew, no waiting list.

Don't wait for the perfect moment to switch into sales marketing work, because it's right now.

2

What we're looking for

  • Omnichannel Support
  • Customer Retention
  • Zendesk
  • Customer Onboarding
  • Verbal Communication
  • Data Entry
  • Stress Management
  • Team Leadership
3

What you'll get

  • Financial hardship assistance fund
  • Employer pension contributions
  • Backup childcare assistance
  • LinkedIn Learning access
  • Flexible Work Arrangements
  • Childcare subsidies
  • Vision Insurance
  • Tuition reimbursement
  • Open and transparent culture

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