sales_marketing

Customer Support Specialist

Recent update: · Hiring manager responds quickly · Focus skill today: Flexibility
The posting was refreshed earlier today. Shortlisted candidates will be contacted shortly. Applications are reviewed quickly, so apply early.
178 applicants · 38,429 views
Dropbox — Lansing, MI
Part-time Mid-Level $56,000 - $76,000 Posted 2026-10-17 Closes 2026-12-31
Apply now
1

The opportunity

The Customer Support Specialist we hire will shape messaging, sharpen positioning, and grow revenue for Dropbox from day one. Picture $56,000 - $76,000, a part-time cadence, and 4 years of Flexibility translating into a mid-level seat you actually steer at Dropbox.

Key Responsibilities

  • Nurture the slow sales marketing leads until timing flips in our favor
  • Qualify inbound leads and route them through the sales funnel efficiently
  • Show up at Lansing, MI networking nights with a reason to follow up
  • Collaborate with product teams to position new offerings in the Lansing region
  • Build and nurture relationships with prospects across the Lansing, MI market
  • Walk MI partners through co-marketing they'll say yes to
  • Write copy for ads, emails, and web pages that converts sales marketing traffic
  • Hand marketing the field intel that sharpens next quarter's ads

What You'll Bring

  • Pattern recognition earned across many sales marketing engagements
  • The judgment to say no to good ideas at the wrong time
  • A growth mindset that treats feedback as fuel, not threat
  • Comfort owning the unglamorous middle of a part-time project
  • Familiarity with Flexibility and related tools or frameworks
  • Working knowledge of Inbound Call Handling alongside transferable Customer Feedback Analysis chops

Dropbox brings together calmly-fast-moving people in Lansing, MI who care deeply about the craft behind sales marketing. Transparency is a habit, so roadmaps, tradeoffs, and even mistakes get shared openly.

The bottom line: $56,000 - $76,000, mentorship, benefits, and flexibility, wrapped into a Customer Support Specialist role that grows as fast as you do.

This role is being actively staffed, with offers expected before the quarter closes.

Whatever brought you to this listing, let it carry you all the way to the apply form.

2

What we're looking for

  • Problem Solving
  • Customer Journey Mapping
  • Freshdesk
  • Inbound Call Handling
  • Customer Feedback Analysis
  • Salesforce Service Cloud
  • ServiceNow
  • Conflict Resolution
  • Analytical Thinking
  • Flexibility
3

What you'll get

  • Internet Reimbursement
  • Tuition reimbursement
  • Remote work flexibility
  • Competitive base salary
  • Career transition support
  • Internet and phone reimbursement
  • Childcare subsidies
  • Relocation Assistance

Related positions