The opportunity
Most sales marketing teams chase volume, but TechForward's Customer Success Specialist role is built around the few accounts that move everything. At TechForward, a remote Customer Success Specialist earns $60,000 - $88,000, owns meaningful projects, and grows with a team that ships fast.
Key Responsibilities
- Bridge Customer Retention reporting and the story your CMO needs to hear
- Talk numbers with finance, then talk vision with prospects
- Feed sales the Cross-selling signals that say a buyer is ready now
- Coach the Customer Success Specialist team off discounting and onto value selling
- Strong command of Talkdesk, with 1 of demand-generation experience
- Chase the sales marketing whitespace no rep in CA has worked
- Grow brand awareness through Cross-selling and Delegation initiatives
- Segment audiences and personalize outreach to lift response rates
What You'll Bring
- Self-direction that survives a quiet Slack channel
- Authorized to work in the United States without sponsorship
- Demonstrated Genesys Cloud expertise in a fast-moving sales marketing environment
- Fluency in Talkdesk earned the hard way, not just from a tutorial
- Demonstrated wins in sales marketing work somewhere near Roseville, CA
A generously-mentoring Roseville, CA company through, TechForward measures success by how invisible its sales marketing systems become. Our Roseville office runs on mutual respect, low ego, and a genuine willingness to help.
Salary opens at $60,000 - $88,000 and the perks compound: paid learning, health coverage, mentorship, and a flexible Roseville, CA setup.
We just refreshed it, so the sales marketing role counts as live and hiring.
Your background in Genesys Cloud could be exactly the missing piece here in Roseville, so reach out.
What we're looking for
- Customer Onboarding
- Genesys Cloud
- Cross-selling
- Talkdesk
- Customer Retention
- Avaya
- Delegation
- Communication
What you'll get
- Employee stock purchase plan (ESPP)
- Acupuncture coverage
- Frequent flyer program enrollment
- Childcare subsidies
- Paid volunteer days
- On-site fitness center
- Stretch assignments and rotations
- Employee of the Month
- Relocation assistance
- Hybrid work schedule
- Gender-affirming care coverage
- Peer-to-peer recognition
- Paid maternity leave
- Travel per diem