The opportunity
Growth lives in the gaps competitors ignore, and Johns Hopkins's Customer Success Specialist role exists to find them across Charlotte, NC. Net it out: part-time, $60,000 - $92,000, 4 years, ownership of the sales marketing outcome, and a Johns Hopkins team that has your back.
Key Responsibilities
- Pitch, listen, adjust, and pitch again until the sales marketing deal lands
- Chase the sales marketing whitespace no rep in NC has worked
- Win back the accounts a previous Customer Success Specialist let slip
- Drive upsell and renewal conversations with existing Johns Hopkins accounts
- Build the Avaya report leadership checks before the NC review
What You'll Bring
- A solid foundation in Customer Journey Mapping, refined over 3+ years
- Around 4+ years of hands-on experience in a sales marketing role
- Excellent written and verbal communication skills
- Pattern recognition earned across many sales marketing engagements
The founders of Johns Hopkins left bigger companies to build something genuinely-flexible in Charlotte, and sales marketing has been better for it. You'll find a flat structure where the best argument wins, regardless of title.
Earn a $60,000 - $92,000 base while a mentor accelerates your jump from mid-level to lead, with benefits and flexibility along for the ride.
We are meeting Customer Success Specialist candidates now and moving qualified ones forward fast.
This mid-level role won't stay open long, so apply while you can.
What we're looking for
- Avaya
- Active Listening
- Twilio Flex
- Customer Journey Mapping
- Customer Satisfaction Surveys
- Time Management
- Public Speaking
What you'll get
- Structured 30-60-90 day plan
- Quarterly all-hands meetings
- Pet-Friendly Office
- Employee Discounts
- Service Discounts
- Spot Bonuses
- Career coaching
- 401(k) matching