The opportunity
This mid-level Customer Success Specialist role exists because Deere & Company is done leaving Fort Wayne revenue on the table. The mid-level role rewards what you've built — 5 years of QA Monitoring — with $56,000 - $77,000 and a voice in Deere & Company strategy.
Key Responsibilities
- Wire Churn Reduction and QA Monitoring together so marketing hands sales clean leads
- Pitch upsells that feel like favors, not invoices
- Own the funnel from first click to closed-won, top to bottom
- Sharpen the Customer Success Specialist value prop for each vertical we touch
- Develop and execute multi-channel campaigns that drive qualified leads for Deere & Company
What You'll Bring
- Comfort defending a recommendation in front of skeptics
- A communicator who can disagree without making it personal
- Pattern recognition earned across many sales marketing engagements
- The kind of listening that makes the other person feel heard
Deere & Company is a quality-obsessed, fiercely independent Fort Wayne company that would rather earn trust slowly than buy attention quickly. You'll never have to guess where you stand with your manager in this full-time role.
The offer reads $56,000 - $77,000, plus the soft stuff that hard-wins loyalty: coaching, coverage, and a flexible full-time rhythm.
Hiring as we speak in Fort Wayne, with daily reviews still underway.
Bring your De-escalation, your questions, and your ambition; we'll bring the rest at Deere & Company.
What we're looking for
- CSAT Reporting
- QA Monitoring
- Verbal Communication
- De-escalation
- Churn Reduction
- Avaya
- Cultural Awareness
- Empathy
What you'll get
- Game room and recreation space
- Legal insurance plan
- Coworking space allowance
- Paid paternity leave
- Adoption Leave
- 401(k) Matching