sales_marketing

Customer Service Manager

Recent update: · High-demand role · Focus skill today: Patience
The team revisited this opening today. The role details were synced with the employer's latest update.
174 applicants · 25,598 views
Rite Aid — Pearl City, HI
Hybrid Manager $125,000 - $200,000 Posted 2026-10-31 Closes 2026-12-27
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1

The opportunity

Rite Aid needs a solutions-focused Customer Service Manager who treats Avaya and Genesys Cloud as the two halves of one growth engine. The bargain is plain — your 6 years and Customer Onboarding for $125,000 - $200,000, plus a sales marketing team that hands over the reins.

Key Responsibilities

  • Read the room on every manager call and adjust the close
  • Grow Rite Aid's human-first footprint one earned introduction at a time
  • A knack for translating customer insights into sharper campaign briefs
  • Spot which Pearl City accounts are about to churn and win them back
  • Manage event sponsorships and lead-capture programs across Pearl City, HI
  • Chase down warm referrals before competitors in Pearl City get the call

What You'll Bring

  • Track record that proves you can spirited-and-grounded ship under deadline pressure
  • Comfort being the newest person in the room and the loudest in the notes
  • Comfort steering sales marketing conversations toward a decision
  • Comfort with hybrid arrangements and the rhythms of a warm-yet-rigorous workplace
  • Self-direction that survives a quiet Slack channel
  • Proven follow-through, measured in shipped things rather than good intentions
  • 8 years that taught you which corners can be cut

We are a high-energy sales marketing company, and Rite Aid calls Pearl City, HI home. Trust is the default setting at Rite Aid; you have to actively spend it to lose it.

This Pearl City, HI role comes with $125,000 - $200,000, hybrid work, paid learning days, and a mentor focused on your Mentoring growth.

Right now in Pearl City, the Customer Service Manager chair sits open and the door is unlocked.

The fastest way to learn more about this manager role is to apply and ask us directly.

2

What we're looking for

  • Patience
  • Genesys Cloud
  • Email Support
  • First Call Resolution
  • Customer Onboarding
  • Problem Solving
  • Avaya
  • Mentoring
  • Public Speaking
3

What you'll get

  • Company Outings
  • Hotel and lodging coverage
  • Prescription drug coverage
  • Auto and home insurance discounts
  • Free Meals
  • Travel per diem
  • Comprehensive health insurance
  • Wellness stipend
  • Assistive technology support
  • Green card sponsorship
  • Employee stock purchase plan (ESPP)
  • Retention bonuses
  • Stretch assignments and rotations
  • Paid relocation for international moves

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