sales_marketing

Customer Service Manager

Recent update: · Reviewed today · Focus skill today: Gorgias
The posting was refreshed earlier today. Shortlisted candidates will be contacted shortly. Apply early for the best chance of a response.
141 applicants · 38,484 views
General Motors — Great Falls, MT
Freelance Manager $83,000 - $117,000 Posted 2026-11-01 Closes 2026-11-30
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1

The opportunity

The brands that win in MT obsess over Multitasking, and General Motors is staffing this Customer Service Manager role to do exactly that. The right detail-loving candidate will own outcomes, mentor peers, and earn $83,000 - $117,000 in this manager freelance position.

Key Responsibilities

  • Build the Ticket Management report leadership checks before the MT review
  • Identify and pursue new business opportunities throughout MT
  • Mentor junior reps on outreach cadence and objection handling
  • Own the handoff doc that keeps nothing falling between Live Chat Support and CRM
  • Run the manager account like it's the only one that matters

What You'll Bring

  • Comfort with the freelance cadence of a Great Falls-based operation
  • Strong time-management skills and a bias toward action
  • Comfort navigating ambiguity when the brief arrives half-written
  • Proven Communication judgment when the textbook answer doesn't fit
  • Comfort owning the unglamorous middle of a freelance project
  • At least 7 years of standing behind your own estimates

Most of General Motors still fits in one Great Falls building, and that steady-handed closeness is exactly why its sales marketing work stays sharp. We hold space for disagreement, then commit fully once the sales marketing call is made.

Combine $83,000 - $117,000 with growth, generous benefits, and a mentor, and you have the reason people stay at General Motors for years.

Still warm and still open, this freelance listing just got updated.

If Great Falls is where you want to build a career, General Motors wants to hear from you.

2

What we're looking for

  • Customer Satisfaction Surveys
  • Active Listening
  • Kustomer
  • Live Chat Support
  • Churn Reduction
  • De-escalation
  • Gorgias
  • Customer Success
  • Ticket Management
  • Cross-Functional Collaboration
  • Multitasking
  • Communication
3

What you'll get

  • Career coaching
  • Charitable Giving
  • Green card sponsorship
  • Wellness Programs
  • Educational Assistance
  • Sick Days
  • Certification Reimbursement
  • International assignment opportunities
  • Public transit subsidy
  • Training Budget
  • Commission structure
  • Internet Reimbursement

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