sales_marketing

Customer Service Manager

Recent update: · Multiple openings · Focus skill today: Five9
This vacancy was reviewed once more recently. Apply online to start the process today.
155 applicants · 42,835 views
Excellence Consulting — Portland, ME
Temporary Manager $93,000 - $143,000 Posted 2026-11-02 Closes 2026-12-10
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1

The opportunity

Excellence Consulting is hiring a temporary Customer Service Manager who can speak to a CFO and a Portland small-business owner in the same afternoon. Come own your work at Excellence Consulting: $93,000 - $143,000, a supportive team, and 6 years of Accountability put to good use.

Key Responsibilities

  • Hand the Customer Service Manager crew a territory plan they can actually run
  • Dig into HubSpot Service Hub funnels and fix the step where buyers vanish
  • Coordinate with agencies and vendors to deliver campaigns on time and on budget
  • Stitch together a referral program Excellence Consulting customers want to share
  • Carry the brand voice into every cold call and every caption
  • Walk ME partners through co-marketing they'll say yes to

What You'll Bring

  • A Portland grounding, or the adaptability to plant roots quickly
  • A writer's ear for tone in a high-stakes email
  • The instinct to ask "what would change your mind?" before debating
  • The communication discipline to over-share early and trim later
  • Knowledge of ME-specific regulations relevant to sales marketing work
  • Demonstrated calm when a Portland, ME client changes scope mid-stream
  • A communicator who writes the meeting recap nobody asked for but everyone reads

Everything Excellence Consulting ships starts as a forever-learning argument in a Portland conference room about how HubSpot Service Hub should really work. People here care as much about how we work together as what we ship.

In return for your Omnichannel Support expertise, you'll earn $93,000 - $143,000 along with 401(k) matching and flexible remote options.

Live and hiring this very moment for the Portland, ME team.

The Customer Service Manager position won't stay open forever, so make your move while it's live.

2

What we're looking for

  • Empathy
  • Inbound Call Handling
  • Omnichannel Support
  • Gorgias
  • Five9
  • HubSpot Service Hub
  • Jira Service Management
  • Customer Journey Mapping
  • SLA Management
  • Talkdesk
  • Accountability
  • Flexibility
  • Goal Setting
  • Coaching
3

What you'll get

  • Green card sponsorship
  • Service Discounts
  • Phone Allowance
  • Childcare subsidies
  • Travel insurance for business trips
  • On-site cafeteria
  • Paid volunteer days
  • Biometric screenings

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