sales_marketing

Call Center Manager

Recent update: · Featured opening · Focus skill today: Knowledge Base Management
This posting was re-examined by the hiring team today. Applications are still being accepted.
175 applicants · 69,756 views
JCPenney — Fargo, ND
Hybrid Manager $80,000 - $117,000 Posted 2026-10-19 Closes 2026-11-30
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1

The opportunity

Forget the funnel metaphor for a second: JCPenney's next Call Center Manager in Fargo cares about momentum, and Gorgias is how you create it. This manager opening gives you $80,000 - $117,000, hands-on ownership, and the mentorship to keep growing in sales marketing.

Key Responsibilities

  • Create sales collateral, decks, and proposals that move prospects forward
  • Keep the messaging consistent from Fargo, ND billboards to cold DMs
  • Script the webinar that fills the sales marketing top of funnel
  • Show up at Fargo, ND networking nights with a reason to follow up
  • Manage event sponsorships and lead-capture programs across Fargo, ND
  • Close the gap between what marketing promises and sales delivers

What You'll Bring

  • Demonstrated Empathy expertise in a fast-moving sales marketing environment
  • A steady hand when three priorities all claim to be number one
  • Comfort with the hybrid cadence of a Fargo-based operation
  • Demonstrated capacity to mentor or support manager teammates
  • A Fargo grounding, or the adaptability to plant roots quickly
  • Comfort owning a number that goes up or down because of you

JCPenney keeps sales marketing systems running for clients who never think about them, which is the remote-friendly Fargo, ND point. Around here, "I don't know yet" is a perfectly respectable sentence and often the start of something good.

Expect $80,000 - $117,000, yes, but also expect the kind of benefits and remote flexibility that make Mondays in Fargo feel lighter.

Demand on the sales marketing team has us moving fast to fill this seat.

We'd rather hear from you sooner than later, so don't sit on this Call Center Manager opening.

2

What we're looking for

  • Phone Etiquette
  • Gorgias
  • Customer Feedback Analysis
  • Genesys Cloud
  • Outbound Calling
  • Knowledge Base Management
  • Customer Journey Mapping
  • Empathy
  • Work-Life Balance
3

What you'll get

  • Employee resource groups (ERGs)
  • Employee Discounts
  • On-site fitness center
  • Vision Insurance
  • Life Insurance
  • Paid bereavement leave
  • Educational Assistance
  • Retention bonuses
  • Mental health days
  • Massage Therapy
  • Team building activities
  • Compressed work week option

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